The bus was late. Am I entitled to a refund?
No. While The Florida Sunshine Shuttle makes every effort to provide
on-time service, it does not
guarantee its departure and arrival times, which may be affected by any
number of factors including weather, traffic, or mechanical
problems. The
Florida Sunshine Shuttle
is not liable for any inconvenience or expense caused as a result of
such a delay.
The bus was late and I missed a connection on
another bus line. Am I entitled to a refund of the other ticket?
No. The
Florida Sunshine Shuttle
is not liable for the expense of connecting bus service missed
as a result of a delay. However, you may wish to contact the connecting
bus line for their specific refund procedures.
The bus was late and I missed a connecting flight.
Am I entitled to a refund of the cost of my plane ticket? No. The
Florida Sunshine Shuttle
is not liable for any other travel expense caused as a result of a
delay.
I just learned of a lower fare available, but I
already bought the ticket at a higher price. How do I receive a refund? Fares are subject to change at any time without
notification. Once you are ticketed, you cannot "downgrade" to a lower
fare. If you paid a lower fare and the rate was increased, you would
not be asked to pay the difference.
I may qualify for Promotion Code discount, but I
already bought the ticket at a higher price. How do I receive a refund? Once you receive a confirmation, The
Florida Sunshine Shuttle
is not able to
change your fare or add promotion codes. Please be sure to enter the
promotion code at the time of booking.
I haven't used my ticket. Can I get a refund? All travel on The
Florida Sunshine Shuttle
is non-refundable.
If a credit was
issued to you, this will be valid for 6 months from the first date of
travel as listed on your confirmation.
Why
does The Florida Sunshine Shuttle have a No Refund Policy? The Credit Card
Companies charge a very large fee for processing refunds. In order for
us to keep our fares low, it is necessary for us to have a No Refund
Policy.
What if I need to cancel my reservation?
All Travel on The Florida Sunshine Shuttle's scheduled service is
non-refundable. Travel on our private shuttle service may be subject to
a cancellation fee For info on our Terms, please Click Here.
Why is having my cell phone on and with me so important?
The cell phone number you provided when you placed your
reservation is how your driver will be in touch with you. If you don't
have that cell number with you or you don't have your phone on the
driver will not be able to find you. If after 30 minutes of no contact
with you your party is considered a NO SHOW and the driver will
leave. No refund will be given and an additional charge to come and
transport you may be charged.
Is a meet and greet service available?
Yes, we do offer a meet and greet service at select airports. Contact
customer service regarding any additional charges that may apply.
My Shuttle was late do I get a refund?
No, As is often the case weather or traffic delayed your vehicle
and as much as we would like to control both for you we cannot.
I've arrived early can you pick up now?
We will make a every attempt to get you early. However we can not guarentee an early pickup from your reserved pickup time.
I am off the ship early or
arrived early and don't want to wait till my pickup time. I've taken
other transportation, do I get a refund?
No, you made a decision to take another carrier even though you were
scheduled with us. You have chosen to take alternate transport by no
fault of our own. You scheduled a vehicle and driver taking such out of
service for another therefore you must pay for that time slot whether
you choose to utilize it or not.
I scheduled a 9:30AM pickup and it's now 9:35AM, do I get a refund or discount?
No, times scheduled for pickups are approximate and are not a
guarenteed pickup time.There may be many reasons why the driver is not
there exactly at 9:30AM for your pickup that is beyond our control.
Though in most cases we do strive to be at least 10 minutes earlier
than your scheduled pick up time there are times when this is not
possible.
The driver arrived early and we are not ready do we get charged a wait fee?
No, wait time charges do not start until your scheduled pickup time not what time the driver arrives.
I am inside the airport waiting for my driver and he has not arrived, do I get a refund?
No, you are supposed to be outside the airport baggage claim with your
cell phone with you and on for the driver to contact you. Cell phones
within the airports do not always get a signal and chances are your
driver has left you due to no contact. Our drivers will NOT come into
the airport to "find" you. We have meet and greet services available
for an additional charge if that service appeals to you.
I brought a different cell
phone (different number) than I placed my reservation with. I haven't
heard from the driver, do I get a refund or discount?
No, the number you gave at time of booking is the number the driver
will have when coming to pick your party up at the location. If you
have not informed this office of the cell number change PRIOR to your
arrival we have no way of getting in touch with you. Therefore after 30
minutes of no contact you will be considered a no show and an
additional fee may apply to transport you.
Why are all the shuttles late going into or out of the ports? Do I get a discount or refund?
The reason in most cases all shuttles are late is because passengers
are not making it through US Customs on time. No you do not get a
refund due to delays that are beyond our control.
Is it true U.S. Customs will shut down the Port and make all travel into or out of the Port late?
Yes, If something is amiss with one of the ships or any passenger
refuses to comply with authorities or refuses to declare items U.S.
Customs does reserve the right to shut down the Port. This has happened
in the past.
My ship tells me I will be off the ship by 7:00AM, I want to change my pick up time?
First and foremost it is our experience that you will NOT be off the
ship at 7:00 AM and you should schedule your pickup time for later. If
however you do not wish to follow our advice and you insist on having a
driver waiting for you at 7:00AM we will charge you $75.00 per half
hour billed in half hour increments for a wait time.
How are fees and additional charges billed?
All fees and additional charges are billed to the credit card you
provided when placing your reservation. At no time will cash be given
to a driver for any additional charges or fees.
Our group was refused transport due to being intoxicated and/or unruly, we want a refund?
NO, any person or persons acting in an inappropriate manner may be refused service at any time with no refund given.
What happens if you charge my card for service and/or additional fees and I do a chargeback?
If service was provided and you do a chargeback chances are your bank
will NOT initiate a chargeback. If however you succeed in such and
service was provided a criminal complaint for theft of service will be
filed against you with the county sheriff.
Travel
Policies Baggage
Policy All
vehicles are equipped to carry two pieces of luggage per person and two
carry on's per person. If you have more bags please call us in advance
to let us know. We reserve the right to charge an additional fee.The
maximum allowable weight of your luggage per piece is 50 lbs. You must
be able to carry your own luggage - if it is too heavy for you it is
too heavy for our drivers and they will not carry it.All
carry on's must be able to fit in the overhead compartment or under the
seat in front of you. For safety, bags are not permitted in
the
isle at any time.
The Florida Sunshine Shuttle reserves the right to
refuse any carry-on or checked luggage for security purposes.
Luggage Identification Tags
Luggage Identification Tags are required on each piece of checked
luggage. Regulations require that each piece of baggage have an
identification tag attached to it, which must include the owner's home
address and telephone number.
Prohibited Items
Prohibited items include acids, ammunition, animals, combustible
liquids, compressed gases, corpses, cremated remains, explosives,
firearms of all types, fireworks, flammable liquids, furniture,
hazardous materials (poisons, radioactive materials, etc.), materials
with a disagreeable odor, matches, merchandise for resale, protruding
articles, or any unsecured articles including those in plastic or paper
bags. Electronic equipment (television, stereos, etc.), film
(flammable), and perishable items (food). Oxygen Tanks are strictly
prohibited to be checked in or brought on-board.
Oversize Items
A bicycle can be considered as one (1) piece of allowable luggage.
Bicycles will be transported when disassembled and contained in wood,
leather, canvas or other carrying case that does not exceed 8" x 32" x
60" and which is securely fastened. There is a $25 - $75 fee assessed
for excess, oversize or overweight items as defined in the section
above.
Skis are considered as one (1) piece of allowable luggage and must be
bagged or boxed securely.
Return
To TopCheck-in
Procedures
Passenger check-in is available on-board 5 minutes prior to scheduled
departure. The
Florida Sunshine Shuttle recommends passengers arrive at the departure
station
location at least 15 minutes prior to their scheduled departure.
Passengers presenting themselves on-board without a reservation will
not be permitted to travel. Advance
Reservations are required!Passengers
not at the designated collection point at the agreed time and who have
not contacted us will be considered a no show. No refunds will be given.
Return
To TopConditions
Of Carriage
The Florida Sunshine Shuttle wishes everyone a pleasant journey when
they travel with us.
However, it is necessary for all of our passengers to maintain an
acceptable level of conduct when traveling.
1. Valid Government Issued Identification is required to board all The
Florida Sunshine Shuttle Motorcoaches.
2. Reservations made on-line require a Major Credit Card.
3. Fares quoted are valid on Florida Sunshine Shuttle and are quoted in
United States Dollars.
4.
5. Fare quotes do not include a 5% Fuel Surcharge unless otherwise
noted.
6. Advance Reservations are required.
7. Tickets are good for the date of purchased travel only unless
otherwise specified.
8. Schedules and Fares are subject to change without prior notice.
9. No discounted fares may be combined with other special offers or
discounts unless otherwise noted.
10.Passengers traveling on a discounted ticket may be required to
provide proof of eligibility.
11.No Show Reservations are not
eligible for a refund.
12.Departure date and time may be changed once with no penalty.
However, you
may only change to a date and time that has seat availability and that
we can fulfill.
13.The Florida Sunshine Shuttle will not be responsible for delays
caused by breakdowns, road conditions, weather, or other conditions
beyond our control
14.The Florida Sunshine Shuttle will not be responsible for lost or
stolen tickets.
15.The Florida Sunshine Shuttle reserves the right to refuse passage to
any passenger that may cause disruption on-board.
16.The Florida Sunshine Shuttle does not allow passengers to consume
alcoholic beverages while on-board.
17.Carriage of weapons, explosives, or any other type of harmful
substance is strictly prohibited.
18. Oxygen Tanks are strictly prohibited on-board any vehicle.
19. Customers are responsible for any damage that occurs as a result of
negligence.
20. The Florida Sunshine Shutlle reserves the right to substitute
equipment based on operational needs.
21. The Florida Sunshine Shuttle reserves the right to refuse service
to anyone deemed to be a
threat to safety.
22. The Florida Sunshine Shutlle
is not responsible for late arriving flights. Wait time for the first
30 minutes after scheduled departure time is complimentary. Each 30
minutes thereafter is charged at a rate of $50.00
incrementally.
We will do our best to accomodate you but cannot guarantee availability.
Return To TopCustomer
Service
The Customer Service Department handles refund requests, commissions
request, complaints or other issues.
Use the Contact
Us
Form.
Vehicles The
Florida Sunshine Shuttle
will at times act as a booking
agent for contracted services. When
booking you agree to hold us harmless for actions by others and our
sole liability is limited to a refund of monies paid to us. You are
also bound by all conditions of carriage on contracted vehicles as you
are on vehicles owned by The Florida Sunshine Shuttle.
Driver Gratuity
All Florida Sunshine Shuttle trips have Driver Gratuity built in to the
fare unless otherwise noted to you by your booking agent. If you find
your driver extraordinary, you are welcome to give the driver an
additional tip.
All passengers are required to present a valid government-issued photo
ID (e.g. driver's license or passport) on-board. If you are traveling
using one of our discounted fares, additional identification may be
required to prove eligibility.
Infants under 2 years of age not occupying a seat may be held in the
lap, free of charge with a fare paying passenger. One (1) infant per
paying passenger. Children over the age of 2 years must pay for an
individual seat at the regular fare..
Return
To TopPayments
The Florida Sunshine Shuttle accepts Visa, MasterCard, Discover, PayPal
and cash on-board. We do NOT
accept American Express!
Return
To TopPrivacy Policy
At the Florida Sunshine Shuttle, we are concerned about your privacy,
and take steps to safeguard
the information you submit to us, whether over the Internet, by
telephone, or by other means. We do not share information about you
with any third party without your specific consent. If you have further
questions concerning the policy or the safety of your personal
information,
please contact us.
All travel on the Florida Sunshine
Shuttle is non-refundable.
If you miss
your scheduled trip
departure time, Florida Sunshine Shuttle assumes no liability and a
refund will not be
issued. However, we will make every attempt to contact you at the
telephone number you provided during the reservation process to ensure
that you are given every opportunity to reschedule if
necessary.
Private Service It
is the policy of The Florida Sunshine Shuttle that all reservations are
nonrefundable once placed. However with signifigant notice some
reservations may be canceled prior to the departure date minus a
cancelation fee. If canceling your reservation within 72 hours of
departure no refund will be entertained or issued. Cancelation fee is
determined by a number of factors including but not limited to date,
amount of passengers and type of vehicle. Cancelation fee will vary
from reservation to reservation and is available only with manager
approval.
If you have any questions, please contact your Reservations Sales Agent
or Travel Agent.
The Florida Sunshine Shuttle does not issue paper tickets. All
passengers receive an e-mail confirmation at time of booking. All
passengers will be required to show
valid Photo Identification at time of boarding.
Scheduled ServiceIf
any one scheduled trip has less than 4 Passengers Reserved, we reserve
the right to combine two trips into one. We apologize in advance if
this happens to your trip. We will attempt to contact you at the
telephone number or email address provided to offer alternative travel
but cannot be held responsible for if you do not reply and the trip is
canceled..
Private Service It is the policy of The Florida Sunshine Shuttle
that all reservations are nonrefundable once placed. However with
signifigant notice some reservations may be canceled prior to the
departure date minus a cancelation fee. If canceling your reservation
within 72 hours of departure no refund will be entertained or issued.
Cancelation fee is determined by a number of factors including but not
limited to date, amount of passengers and type of vehicle. Cancelation
fee will vary from reservation to reservation and is available only
with manager approval.
If you arrive earlier than your scheduled pickup time and you take alternate transportation NO refunds will be given. Return To TopTrip Delays The Florida Sunshine Shuttle
makes every attempt to run on-time according to our schedules, however,
traffic conditions and weather may alter our departure and arrival
times. When this happens, we make every attempt to communicate with our
passengers to keep them informed as to the cause of the delay and the
estimated time of departure / arrival. We thank you in advance for your
patience and understanding the unavoidable delays are beyond our
control. Please understand that the
Florida Sunshine Shuttle will not provide full or partial refunds due
to delays that are not within our control. Return To TopUnaccompanied Minors
Only passengers 14 years of age or older are permitted to travel
without
a parent or guardian (unaccompanied). Unaccompanied minors travel at
the regular adult fare plus an unaccompanied minor service charge of
$25 each way. The Florida Sunshine Shuttle requires all Unaccompanied
Minors to
check-in on-board with a parent or guardian who possess a valid
driver's license to complete the required unaccompanied form documents.
The parent or the guardian of the Unaccompanied Minor must be able to
supply the name, address and telephone number of the person who is
designated to receive the Unaccompanied Minor upon the arrival at the
destination. The parent or guardian delivering the Unaccompanied Minor
to the origination station location will be required to stay at the
station until the shuttle has departed. A driver's license or legal
identification will be required by the person who is designated to
receive the Unaccompanied Minor. Carriage is at the discretion of the Florida
Sunshine Shuttle.
Return
To Top The Florida Sunshine Shuttle
reserves the right to
substitute equipment and services based on operation needs. We
apologize in advance if the vehicle you are traveling on does not have
all of the amenities listed on our web site.
